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Learn More About Wenco Today

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SERVICES AND SUPPORT

Getting even more out of your mine

Mines need partners in their success. Wenco strives to be the most reliable partner in our industry, working in constant collaboration with our customers to extract unrealized value from your operations. Our implementation processes, technical support programs, and Centre of Excellence are all designed for one purpose: to help you achieve optimal results from your investment in Wenco technology — and from your mine as a whole.

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SERVICES AND SUPPORT

Getting even more out of your mine

Mines need partners in their success. Wenco strives to be the most reliable partner in our industry, working in constant collaboration with our customers to extract unrealized value from your operations. Our implementation processes, technical support programs, and Centre of Excellence are all designed for one purpose: to help you achieve optimal results from your investment in Wenco technology — and from your mine as a whole.

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Install your system
(without stalling your mine)

Wenco has deployed over 130 systems in 26 countries on six continents. Our implementation process gets your new solution up and running while maintaining minimal downtime.
From pre-install analysis to final handover, our experts partner with your personnel to ensure all installation, configuration, and training delivers the value you expect from your investment.
Remote installation techniques now merge with our industry specialists and regional partners to enable rapid deployment of your new solutions — regardless of travel restrictions.

Certified training,
optimized performance

Our comprehensive training gives your team the knowledge and skills to extract maximum value from your new solutions (and your entire operation).
In collaboration with your team, Wenco combines classroom instruction, hands-on exercises, and self-directed courses to train your personnel — and keep them trained on an ongoing basis.
E-learning technology allows mine personnel to access certified Wenco training to maintain their Wenco knowledge — remotely, on demand, 24/7.

24/7 emergency support,
always a call away

24/7 critical support from Wenco specialists can resolve even the toughest technical issues soon after they start — and it’s always just a phone call away.
Standard support and technical queries are easily managed through our dedicated web-based support system, which provides status and progress updates at regular intervals.
For the most persistent issues, Wenco’s global network of service partners can deliver hands-on, personal service in every geographic region — remotely or on site as required.

Unlock your mine’s potential with our Centre of Excellence

Analysts from our Centre of Excellence draw on decades of practical mining experience to guide you through leveraging systems and processes to optimize your operation.
Remote optimization experts and regional partners work with you to assess your mine’s performance, understand your priorities, and develop new strategies for unlocking your mine’s potential — including these services:
  • Data analysis and interpretation — Explore the meaning behind your data to gain insights that transform your operation.
  • Performance audits — Root out deficiencies in your mining process to achieve unparalleled productivity and efficiency.
  • Benchmark assessments — Compare and contrast your system performance with similar operations across standard KPIs, such as payload variation, shovel utilization, ETKPH, etc.
  • Debottlenecking and change management — Identify systemic inefficiencies throughout your end-to-end enterprise and devise smooth transitions to new processes.
  • Ongoing process optimization — Engage with our team of experts at regular intervals to ensure sustainable results of your continuous improvement initiatives.

Learn more about Wenco today

Interested in Wenco mining solutions? Reach out today to find answers to your questions, access more product information, or request a demo.